Return & Refund Policy

Return Policy

We offer a 30-day return policy on unopened products in their original packaging. To be eligible for a return, your item must be:

• Unopened and in its original packaging
• In the same condition that you received it
• Returned within 30 days of the original purchase date

How to Initiate a Return

To initiate a return, please contact us at support@homenomics.net with your order number and reason for return. Our support team will provide you with return instructions and a return authorization if applicable.

Return shipping costs are the responsibility of the customer unless the product is defective or we made an error in your order.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days.

Please note that refund processing times may vary depending on your payment provider.

Non-Refundable Items

The following items are not eligible for return:

• Opened or used products
• Products damaged by misuse or improper installation
• Custom or personalized items
• Items returned more than 30 days after purchase

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at support@homenomics.net with photos of the damage and your order number. We will work with you to resolve the issue, which may include a replacement or full refund, including return shipping costs.

Warranty Claims

For warranty claims or questions about product defects, please contact our support team. We will review your claim and determine the appropriate resolution based on the specific circumstances and product warranty terms.

Contact Us

If you have any questions about returns or refunds, please contact us at support@homenomics.net